+86 13238683133 info@goldpetalflowers.com

Terms and Conditions

Last updated: 23/10/2025

Welcome to Gold Petal Flowers. By accessing or using our website https://goldpetalflowers.com/, you agree to be bound by these Terms and Conditions. Please read them carefully before using our services.

1. General Information

Gold Petal Flowers (“we,” “us,” or “our”) operates as an online flower and gifting service based in the UAE. By using our website, you agree to these Terms and Conditions and our Privacy Policy. If you do not agree, please refrain from using the site.

2. Products and Services

  • All floral arrangements, gifts, and related products are subject to availability.

  • Images displayed are for reference only. Actual products may vary slightly in color, shape, or size depending on seasonal availability.

  • We reserve the right to substitute flowers or materials of equal or higher value without prior notice if specific items are unavailable.

3. Pricing and Payments

  • Payment must be made in full at the time of placing an order.

  • We accept payments through secure online gateways and digital payment methods approved on our website.

  • We reserve the right to modify prices, promotions, or offers at any time without prior notice.

4. Order Confirmation

  • Once an order is placed, you will receive an order confirmation email with your order details.

  • Orders are processed only after successful payment authorization.

  • In case of incorrect details or failed transactions, your order may be delayed or cancelled.

5. Delivery Policy

  • We offer same-day delivery for orders placed before the specified cut-off time (as mentioned on the website).

  • Delivery schedules may vary based on location, traffic, or weather conditions.

  • If the recipient is unavailable at the time of delivery, we may contact the customer for alternate instructions.

  • Re-delivery charges may apply if incorrect delivery information is provided.

6. Cancellations and Refunds

  • Orders can be cancelled within one hour of placement by contacting our support team.

  • Once an order is prepared or dispatched, cancellations are not permitted.

  • Refunds (if applicable) will be processed through the original mode of payment within 7–10 business days.

  • Customized or personalized items are non-refundable.

7. Replacement Policy

  • If you receive a damaged or incorrect product, please notify us within 12 hours of delivery with photographic proof.

  • We will review your complaint and, if valid, arrange a replacement or equivalent value credit.

8. Use of Website

  • You agree not to misuse our website or engage in activities that may harm our system, data, or other users.

  • Unauthorized use, data scraping, or duplication of content is strictly prohibited.

  • All text, images, and designs on this website are the intellectual property of Gold Petal Flowers.

9. Privacy and Data Protection

Your privacy is important to us. Personal details collected through our website are used only to process orders, deliver products, and enhance user experience. Please refer to our [Privacy Policy] for more details.

10. Limitation of Liability

Gold Petal Flowers shall not be liable for any indirect, incidental, or consequential damages resulting from the use or inability to use our services, including delivery delays or product variations.

11.Contact Information

If you have any questions or concerns about these Terms, please contact us at:
📧info@goldpetalflowers.com

+86 13238683133

+971 585567668

🏢Kunming Gold Petal Flower Co Ltd No. 507, Building M13, ASEAN Future Port, Chenggong District, Kunming, Yunnan, Mainland China pin 650500.